At Hyper Casino (operated by L&L Europe Ltd, licensed and regulated by the UK Gambling Commission under licence number 38758), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website (uk-hypercasinoonline.com), register an account, play Hyper Games, make deposits or withdrawals, or interact with our services.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK Gambling Commission requirements.
By using our services, you agree to the practices described in this policy. If you do not agree, please do not use the site.
1. Who We Are (Data Controller)
Hyper Casino is operated by: L&L Europe Ltd Office 1/5297 Level G, Quantum House, 75 Abate Rigord Street, Ta’ Xbiex, XBX 1120, Malta UK Gambling Commission Licence: 38758
For data protection purposes, L&L Europe Ltd is the data controller. You can contact our Data Protection Officer (DPO) at: Email: dpo@lleurope.com
2. What Personal Data We Collect
We collect only the information necessary to provide our services, verify your identity, prevent fraud, ensure responsible gambling, and comply with legal obligations.
Data you provide directly:
- Full name, date of birth, gender
- Residential address, postcode, country
- Email address and mobile phone number
- Username and password
- Payment details (we do not store full card numbers – processed securely via third-party providers)
- Copies of ID documents (passport, driving licence, utility bill) for verification
- Self-exclusion or deposit limit preferences
Data collected automatically:
- IP address and device information
- Browser type and version
- Operating system
- Referral source / marketing campaign ID
- Login times, session duration
- Game play history and transaction records
- Geolocation data (to confirm you are in a permitted jurisdiction)
Data from third parties:
- Credit/reference checks (via approved agencies)
- Fraud prevention databases
- Payment providers (confirmation of successful transactions)
- Social media / affiliate partners (if you register via those channels)
3. Why We Collect and Use Your Data (Lawful Basis)
We process your data under the following UK GDPR lawful bases:
| Purpose | Lawful Basis | Examples |
|---|---|---|
| Account creation & identity verification | Contractual necessity + Legal obligation | Register, age/location checks, KYC |
| Providing gaming services | Contractual necessity | Play Hyper Games, process bets & winnings |
| Processing payments & withdrawals | Contractual necessity | Deposits, payouts, transaction records |
| Responsible gambling & player protection | Legal obligation + Legitimate interests | Deposit limits, self-exclusion, reality checks |
| Fraud & money laundering prevention | Legal obligation + Legitimate interests | AML checks, monitoring suspicious activity |
| Marketing & personalised offers | Consent (you can withdraw anytime) | Emails/SMS about bonuses, Hyper Fridays |
| Improving services & analytics | Legitimate interests | Site performance, game optimisation |
| Compliance with UKGC & regulators | Legal obligation | Reporting, audits, dispute resolution |
4. Who We Share Your Data With
We never sell your data. We share it only when necessary:
- Payment processors & banks (e.g., Visa, Mastercard, PayPal, Skrill)
- Identity & fraud prevention services
- UK Gambling Commission (when required by licence conditions)
- Professional advisors (auditors, lawyers)
- Cloud hosting & IT service providers (under strict data processing agreements)
- Affiliates & marketing partners (only anonymised or aggregated data unless you consent)
All third parties are contractually bound to protect your data to the same standard we do.
5. International Data Transfers
Some of our service providers are located outside the UK/EEA. Where this happens, we ensure appropriate safeguards are in place (e.g., UK International Data Transfer Agreement or Standard Contractual Clauses).
6. How Long We Keep Your Data
We retain your data only as long as necessary:
- Active accounts: for the duration of your account + 5 years after closure (UKGC/AML requirements)
- Closed/self-excluded accounts: 5–7 years (legal & regulatory obligations)
- Marketing consent data: until you withdraw consent
- Anonymised analytics data: indefinitely (no personal identifiers)
7. Your Rights Under UK GDPR
You have the following rights (subject to some exceptions):
- Right to access your data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten” – may be limited by legal obligations)
- Right to restrict processing
- Right to data portability
- Right to object to processing (including marketing)
- Right to withdraw consent at any time
- Right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk
To exercise any right, email dpo@lleurope.com. We usually respond within one month.
8. Security of Your Data
We use industry-standard measures to protect your information:
- SSL/TLS encryption for all data in transit
- Firewalls, intrusion detection systems
- Access controls and regular security audits
- Pseudonymisation & encryption where appropriate
However, no system is 100% secure – we cannot guarantee absolute security.
9. Cookies & Similar Technologies
We use cookies and similar tools for essential functions, analytics, and (with consent) personalised advertising. See our separate Cookie Policy for full details.
10. Marketing Communications
We only send marketing emails/SMS if you have given explicit consent. You can opt out anytime via:
- The unsubscribe link in every message
- Your account settings
- Email to support@hypercasino.com
11. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted here with the updated “Last updated” date. Significant changes will be notified via email or site notice.
12. Contact Us
Questions about this Privacy Policy? Reach out:
Email: dpo@lleurope.com Live chat: Available 24/7 on the website Post: Data Protection Officer, L&L Europe Ltd, Quantum House, 75 Abate Rigord Street, Ta’ Xbiex, XBX 1120, Malta
Thank you for trusting Hyper Casino with your data. We’re committed to keeping it safe while delivering the exciting gaming experience you deserve.
Play responsibly. 18+. UKGC licensed. T&Cs apply.